Warranty and Guarantee
Each Spring Oven is tested throughout the production process to identify defects or discrepancies in the product. If there is any damage to the product(s) upon delivery we do offer a full refund or replacement service if notified by email within 28 days of delivery. If damage occurs through regular use of the product as defined/ outlined in the instruction booklet, we do offer a full refund or replacement service if notified by email within 28 days of delivery. Please observe the directions for proper 'Use' and 'Care' of the Spring Oven listed in the instruction booklet, as insufficient application of these instructions could void your warranty. We require all damage report emails to include photographs of the damage and written explanation of how the damage occurred or was discovered. All damage report emails should be sent with the title Damage: (Order reference) to the address: firstname.lastname@example.org.
If you are unhappy with your purchase for any reason you can return, or request a refund for, your purchase no later than 14 days from the date you receive it. All returns should come in their original packaging, and provided your purchase is unused and in saleable condition, we will refund or replace the item(s). Shipping charges will not be refunded. This does not affect cancellations or your statutory rights.
Delivery costs vary depending on overall size and weight of an order. The Spring Oven is not liable for any missing items / damages incurred during delivery. We urge you to check your parcels for damage before signing for their receipt. In the event that items were damaged in transit, please get in touch with us and we will be happy to assist and advise you on how to take the issue forward with the appropriate courier.
Your privacy is important to us. It is The Spring Oven's policy to respect your privacy regarding any information we may collect from you across our website, http://www.thespringoven.com, and other sites we own and operate. We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
This policy is effective as of 1 June 2019.